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 Knowledge Management > Strategic Issues
KM Strategic Issues
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"Knowledge has become the key economic resource and
perhaps even the only source of competitive advantage"
Peter Drucker
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Karl-Erik Sveiby, author of the book The New Organizational Wealth (1997), has described "Ten Knowledge Strategy Issues" in a white paper entitled "A Knowledge-based Theory of the Firm to Guide Strategy Formulation" (2000).
This model is based on nine primary knowledge transfers, and seeks to maximize the enterprise-value as a whole. Sveiby presents this model as a way of understanding the enterprise from a "knowledge-based perspective." Note that these relationships are illustrated in the following graphic.
1. Knowledge transfers between individuals
2. Knowledge transfers from individuals to external structure
3. Knowledge transfers from external structure to individuals
4. Knowledge transfers from individual competence into internal structure
5. Knowledge transfers from internal structure to individual competence
6. Knowledge transfers within the external structure
7. Knowledge transfers from external to internal structure
8. Knowledge transfers from internal to external structure
9. Knowledge transfers within internal structure
10. Maximize Value Creation – See the Whole |
For Sveiby these KM relationships resolve into ten primary strategic questions:
- How can we improve the transfer of competence between people in our organization?
- How can the organization's employees improve the competence of customers, suppliers and other stakeholders?
- How can the organization’s customers, suppliers and other stakeholders improve the competence of the employees?
- How can we improve the conversion of individually held competence to systems, tools, and templates?
- How can we improve individual’s competence by using systems, tools, and templates?
- How can we enable the conversations among the customers, suppliers, and other stakeholders so they improve their competence?
- How can competence from the customers, suppliers and other stakeholders improve the organization’s systems, tools, processes and products?
- How can the organization’s tools, processes and products improve the competence of the customers, suppliers and other stakeholders?
- How can the organization’s systems, tools, processes and products be effectively integrated?
- How can we maximize Value Creation of the whole system?
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